Sales Support Engineer – Portable Metrology (South UK)

SCOPE:
Working with Portable Metrology Sales Manager and Sales coordinator, Perform duties to provide product training following ISO Standards, pre-sale demonstrations and expertise in coordinate measurement to the company’s customers.

ESSENTIAL FUNCTIONS:

1. Conduct training programs for customers. Assemble teaching aids and handouts, and conduct class. Receive and evaluate comments from students, and respond to queries.
2. Evaluate customer’s application requirements, when directed. Interpret drawings, CAD data, GD&T and inspection plans in order to prepare necessary documentation and provide application specific assistance and support to customers and the Customer Service Department.
3. Communicate directly with customers and assist the Customer Service department regarding any problems arising after installation and resolve any issues adhering to established procedures and utilizing expertise, available tools and other technical personnel as needed.
4. Conduct product demonstrations and provide pre-sales technical assistance for potential customers in support of the sales department when directed.
5. Receive data from customers including digital photographs, technical drawings, 3D models, inspection plans and parts. Contact customers to clarify requirements and explain next steps in the process.
6. Travel to customer’s facility and provide services as needed, including coordinate measurement or consulting on Metrology issues.
7. Use and test demo parts and new processes. Observe product performance and report results to management personnel
8. Recommend changes to training manuals, quick reference guides and other technical documentation, as needed, in support of Sales and Customer Service departments

PHYSICAL REQUIREMENTS:

Occasional lifting of average or heavy weight materials up to 22KG’s,.

TOOLS AND EQUIPMENT USED:

Leica Laser Tracker, Leica T-Probe T-Scan and T-Mac, Portable Arms, Software, Axyz, Metrolog XG, Polyworks, PCDMIS, ACT, MS Office and Outlook.

COMPENSATION AND OTHER:

1. Salary dependant upon experience
2. Complete technical and sales training.
3. Expenses: Car, Phone, Internet allowance. Food, Hotel, Travel.
4. Benefits typical of a High Tech Global company.

Please send a copy of your CV with a brief letter of application including current Salary to;

Steve Shickell
Portable Metrology Manager
Steve.shickell@hexagonmetrology.com